The experience of TelePresence Tech has culminated into the launch of a revolutionary interactive visual communications solution that connects customers with business representatives to engage them in sales and business processes. Live Interactive Video Engagement (LIVE) transforms customer service and support with intelligent automated call routing for live face-to-face video conversations between customers and remote agents.
LIVE is an integrated and complete video contact center solution to manage and control the entire service process automatically. Customers will be able to connect through the Cloud to the LIVE server to initiate live video communication with service agents. LIVE dynamically prioritizes the distribution of requests to the most appropriate agent that is immediately available. The solution manages the complete process, including the sharing of data and digital content. Advanced reporting and troubleshooting modules are included in the LIVE Manager to support the contact center operations.